Privacy Policy
Your Privacy Matters to Us
At EuroQual United Kingdom, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
We may collect and process the following types of personal data:
2.1 Personal Identification Data
- Full name
- Date of birth
- Contact details (email, phone number, address)
2.2 Academic & Professional Data
- Qualifications, certificates, and training records
- Assessment results, assignments, and examination scores
- Professional background and employment information
2.3 Financial Information
- Payment records (no debit/credit card numbers stored)
2.4 Technical Data
- IP address
- Browser information
- Device details
- Cookies and analytics data
2.5 Sensitive Personal Data (Special Category Data)
We normally do not collect special-category data unless legally required. If collected, it will be processed under a lawful basis as defined in Article 9 UK GDPR.
2. How We Use Your Information
We use personal data for the following purposes:
- Registering learners for EuroQual qualifications
- Issuing certificates, transcripts, and verification services
- Managing examinations, assessments, and quality assurance
- Providing learning support, training, and customer assistance
- Complying with regulatory and awarding-body requirements
- Fraud prevention, auditing, and legal compliance
- Verifying identity for certification authenticity
3. Lawful Basis for Processing
EuroQual United Kingdom processes personal data under the UK GDPR lawful bases:
- Contractual obligation – delivering training and qualifications
- Legal obligation – compliance with UK education, regulatory, and financial laws
- Legitimate interests – ensuring security, certification integrity, and service improvement
4. Sharing Your Information
We may share personal data with:
- Recognised awarding bodies and accreditation partners
- Regulatory authorities, if legally required
- Verification requesters (with your permission)
- Government bodies when required by law (e.g., HMRC)
We never sell personal data to third parties.
5. Data Retention
We retain data only as long as necessary:
- Certificate and qualification records: lifetime retention
- Assessment data: typically 6 years
- Financial records: 6 years (per HMRC)
- Communication logs: up to 24 months
After retention expiry, data is securely deleted.
6. Equality, Diversity & Inclusion (EDI) Statement
EuroQual United Kingdom is committed to creating a fair, safe, and respectful environment for all learners, trainers, partners, and staff. We value diversity and believe that equal opportunities must be accessible to everyone, regardless of background. Our goal is to provide qualifications, guidance, and services that reflect inclusiveness, eliminate discrimination, and promote equal learning opportunities.
We ensure that no individual is treated unfairly on the basis of age, gender, sex, ethnicity, nationality, disability, race, religion, socio-economic background, sexual orientation, marital status, or any other protected characteristic. EuroQual United Kingdom maintains zero tolerance for discrimination, harassment, or victimisation within any learning or operational environment.
We promote accessibility in assessments, provide reasonable adjustments when required, and ensure all learners can participate fully. Our policies are reviewed regularly to maintain compliance with UK legislation, including the Equality Act 2010, and to uphold EuroQual United Kingdom's commitment to integrity, fairness, and continuous improvement.
Questions About Privacy?
If you have any questions or concerns about our privacy policy, please contact us:
Email: info@euroqual.org.uk
Phone: +44 0749239332
Address: 16 Great Western Road London W9 3NN
© EuroQual United Kingdom. All Rights Reserved.
EuroQual United Kingdom, registered in England & Wales.